Service Project Manager

Schaumburg, IL

Post Date: 08/28/2017 Job ID: KP11321 Industry: Manufacturing/Engineering

SCOPE:



Responsibility for managing service projects through to a successful completion. Lead or assist in the planning and execution of service projects for current and new assets within customer’ s facilities.



OBJECTIVE:



Meet project commitments on-time, on-budget and without deviation to target; ensuring we exceed customer’ s expectations and guarantee repeat business.



RESPONSIBILITIES:


  • Lead the planning and execution of service projects to meet the scope, time and budget objectives.
  • Define the service project missions, goals, tasks, and resource requirements.
  • Resolution of conflicts within and between service projects or functional areas
  • Manage the service project budget, participate in resource allocation and forecast.
  • Facilitate successful on-site execution of service projects and in conjunction with Science division’ s service resources, division’ s operations team and Regional Network.
  • Utilizing the established methods monitor project progress and intervene with corrective solutions when necessary.
  • Facilitate incoming troubleshooting requests, document in CRM, and follow through to successful resolution.
  • Provide technical feedback to engineering with machine performance and reliability (i.E. ‘ Closing the Loop’ from the field).
  • Manage the Continuous Improvements Customer Calls to review system performance, update open issues, document and execute on agreed actions.
  • Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.
  • Facilitate the definition of service levels and customer requirements.
  • Leverage the CRM, ERP and other technologies to maximize the divisional capabilities.
  • Follow a defined, agreed upon project management methodology.
  • Present oral and written reports defining plans, problems, and resolutions to appropriate levels of Service.
  • Contribute to the development and maintenance of company standards.
  • Set and maintain departmental goals in keeping with company objectives.
  • Make recommendations for quality and cost improvements.
  • Keeps abreast of current product developments.
  • Adhere to all health and safety rules and procedures.
  • Adhere to all International Standardization Organization (ISO) Procedures/Forms/ Work
  • Instructions as well as department procedures.
  • Other duties as assigned.





(Health, Safety, & Environmental):
  • Work in compliance with divisional Health, Safety, and Environmental Procedures.
  • Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through Lockout-Tagout methods.
  • Report any unsafe conditions or unsafe acts.
  • Report any defect in any equipment or protective device.
  • Ensure that the required protective equipment is used for the assigned task.
  • Attend all required Health, Safety, and Environmental training.
  • Report any accidents/incidents, including near misses to your supervisor.
  • Assist in investigating any accidents/incidents or near misses if requested.
  • Refrain from engaging in any unruly conduct.
  • Ensure that equipment, materials and protective devices are functioning in a safe manner.
  • Ensure that employees are working in accordance with divisional health and safety procedures.
  • Applies progressive discipline as appropriate for health, safety and/or environmental violations.
  • Advise employees of the existence of any potential or actual health and safety risks.
  • Provide appropriate instruction for safe work.
  • Take every precaution reasonable in the circumstances for the protection of employees.
  • Conduct periodic inspections and audits in accordance with legislative and/or corporate requirements.
  • Conduct accident/incident investigations, prepare necessary reports and communicate to line management, health and safety personnel and health and safety committee.
  • Ensure that all employees, including temporary workers and contractors, adhere to safety requirements including the use of personal protective equipment.
  • Support activities and initiatives outlined by the Joint Health and Safety Committee.



QUALIFICATIONS:



Education:
  • College courses in Mechanical Engineering, Technology, or equivalent experience.



Experience and Skills:
  • Greater than three years of automation experience.
  • Proficiency in 2D AutoCAD, 3D Solid Works, or similar CAD systems and business writing.
  • Demonstrates strong multi-tasking, time management skills, while being resourceful and independent.
  • Able to influence others without authority.



Equipment:
  • Computers, including programs such as AutoCAD, Solid Works, Excel, Word, etc.
  • Fax machine, copiers and printers/plotters, etc.
  • Inspection and measuring tools such as scales, calipers, micrometers, multi-meters, dB meters, etc.



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