Field Application Engineer, II

Northville, MI

Post Date: 05/30/2017 Job ID: KP11161 Industry: Manufacturing/Engineering

Position Duties and Responsibilities

 
  • Provide proactive pre-sale and post-sale technical support to key customers as assigned (Automotive), key distributors and sales personnel on all products - on-site, via phone, email or via SI/OEM, as appropriate. Technical support includes, but is not limited to, these activities:
    • Provide on-site application engineering and product consulting
    • Maintain technical documents and documentation on products as assigned
    • Develop technical/application notes where applicable, detailing start-up and usage procedures of new products
    • Maintain current knowledge of new products and applications through self-study, hands-on testing of demo units and scheduled training courses
    • Use the technical support escalation process to deliver high customer satisfaction
    • Establish work priorities through coordination and collaboration with the GKAM sales team, FESG Team Leader and FESG Regional Manager
    • Work with and within teams with other engineers to provide support to OEM’ s and Integrators who are involved at your assigned account(s).
  • Perform reactive and/or billable service/project work to assigned customers as follows:
    • Maintain good, real-time communications with assigned customers
    • Document the problem, root cause and corrective actions
    • Maintain flexibility with work hours to be available for certain tasks to be performed on off-hours and weekends (approximately 10 weekend assignments per year)
    • Respond to requests for service (machine breakdowns) with telephone support and on-site support to deliver high customer satisfaction
  • Provide technical and solution training to customers, distributors and personnel on products. Actively identify opportunities for custom training classes within your assigned key account(s).
  • Serve on a rotating basis as telephone support engineer per the Technical Assistance Center schedule (approximately two weeks per year).
  • Document support case data utilizing CRM.
  • Perform other duties as assigned.

 

Travel Requirements

 
  • 25-50% Travel for training and application support within North America, Europe and Japan.

 
Required Skills
 
  • Experience with PLC, VFD, HMI, Servo, Control Networks and other industrial automation applications.
  • Ability to develop and maintain in-depth, up-to-date technical knowledge, including the latest products, and to serve as escalated technical resource (subject matter expert [SME]).
  • Technical writing skills.
  • Project management skills.
  • Ability to operate effectively as part of a team.
  • Customer service and phone skills.
  • Professional, patient, positive, confident communication style and attitude.
  • Ability to write and perform technical product and solution training for groups.
  • Organization skills, i.E. For documents, demos, work area and time management.
  • Must be able to work flexible hours.
  • Local candidates only.

 

Beneficial  Skills and Experience

 
  • Strong background in PLCs, VFDs, HMIs, and networking, process control and IEC 1131 programming standards is preferred.
  • Some experience with PC hardware and software required with specific experience in industrial applications is preferred.
  • Ability to discuss and analyze customer application requirements on phone or in person.
Required Experience
 
  • BS in Electrical Engineering or equivalent experience.
  • 3-5 years of application experience with industrial automation products.

 
Job Location Northville, Michigan, United States

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